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Understand our legal framework and your data protection

At amavi login, we operate with clear rules about how we handle your account, your payments via DANA, OVO, GoPay and QRIS, and your personal information.

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amavi login Understand our legal framework and your data protection
REACH OUR TEAM

Contact us about legal and account matters

We offer multiple ways to reach our legal and support team if you have questions about your account, data rights, or how we apply our policies.

Live Chat Support Open the chat widget from your account dashboard or lobby page. Our team responds to legal and data-access questions within one hour during 08:00–22:00 Jakarta time, seven days a week.
Email: [email protected] Send formal requests for data access, deletion or account-closure confirmation. We acknowledge all emails within 24 hours and resolve data-subject requests within 30 calendar days, where local law permits.
Phone Support Call our Jakarta-based legal desk at +62 21 XXXX XXXX (weekdays 09:00–18:00 WIB) for urgent account-security concerns or to verify withdrawal holds. Ask for the compliance team.
DATA AND SECURITY

How we safeguard your account and comply with regulations

amavi login uses industry-standard encryption, two-factor authentication and regular security audits to protect your account.

SSL Encryption

All data between your device and our servers uses 256-bit SSL encryption. Deposits via DANA, OVO, GoPay and QRIS are encrypted at the payment gateway before reaching our systems.

Two-Factor Authentication

Enable 2FA on your account settings page to require a code from your phone when logging in or requesting withdrawals. Protects your account even if your password is compromised.

Fraud Detection

We monitor withdrawals for unusual patterns — requests from new devices, amounts outside your history, or geolocation changes. You'll receive a verification SMS before funds leave your account.

Cookie Consent

When you first visit, we ask your permission for analytics and marketing cookies. Session and security cookies are always active. Manage your choices anytime in account settings under Privacy.

Data Retention

We keep your account data for the life of your membership plus 7 years for regulatory and tax purposes, where local law requires. Request data deletion after account closure; we comply within 30 days where permitted.

Third-Party Compliance

Our payment partners (DANA, OVO, GoPay, QRIS processors) are independently audited for data security. You can request our partners' privacy policies via our support team.

Your rights, data access and account closure

Real questions from Indonesia visitors — answered directly about how our legal framework works, what happens to your data, and how to exercise your rights.

Yes. Email [email protected] with your account name and ID number. We'll compile and send your data (account history, transactions, profile info, device logs) within 30 days, where local law permits. You may also download a summary directly from your account settings under Data & Privacy.

We retain account data for 7 years for tax, fraud prevention and dispute-resolution purposes, where local law requires. After that period, your personal information is securely deleted. Transaction records tied to your withdrawals may be kept longer for banking compliance in Indonesia.

Contact our support team within 14 days of the transaction. We investigate disputes involving DANA, OVO, GoPay or QRIS transfers with our payment partners. Reversals are processed within 10 business days if the error is confirmed on our side. We'll notify you by email of the outcome.

No. Your full payment details (account number, PIN) are never stored in our database. Payments are routed directly to our certified payment processors. We store only a reference number and the transaction amount for your statement and withdrawal history.

You can request account closure anytime from your account settings or by emailing support. We close your account within 48 hours and stop accepting deposits immediately. Data deletion happens within 30 days where permitted by law; some records are retained for legal compliance, as described above.

We never sell your data. We share information only with payment processors to complete transactions, and with law enforcement if legally required. Marketing emails are sent only if you've opted in. Unsubscribe anytime in your notification settings or email support to remove yourself from mailing lists.

Call our compliance team immediately at +62 21 XXXX XXXX or email [email protected] with your account name. We'll review your login history, freeze pending withdrawals, reset your credentials, and work with payment partners to reverse any unauthorized transactions where possible.

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